Salesforce Developer

Salesforce Developer

Department: Salesforce Developer
Project Location(s): Hyderabad, Tokyo
Education: Any Degree

Responsibilities

The Senior Consultant for the SaaS Practice will be responsible for the implementation of NTT DATAs on-demand consulting practice (SaaS) SalesForce.com (SFDC) client projects. The Senior Consultant is a client-facing position that requires consulting expertise, Customer Relationship Management (CRM) industry acumen, and strong client relationship skills. The Senior Consultant may hold end-to-end engagement responsibilities including requirements gathering and documentation, implementation, knowledge transfer (training), and overseeing the production of deliverables. Engagements will require the hands-on participation of the Senior Consultant as a subject matter expert and/or application expert.
Client Delivery:

Assist Sales in development of prototype demonstrations as assigned by management
Manage and complete system configuration and user setup as needed
Document and implement configuration changes and data mapping requirements as needed for the engagement
Manage and execute on the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews
Work with assigned Project Managers to fully communicate requirements to the technical team and with clients before solutions are designed and implemented
Provide quality assurance on client deliverables
Disclose appropriate, known risks and limitations to the project manager assigned to the engagement
Provide technical and functional expertise to project teams
Provide support for time tracking, reporting, and issue resolution on projects
Develop client training plan and lead train-the-trainer and end-user training sessions as required
Work with internal resources (technical and administrative) to execute and document projects at the client site as needed
Attain or exceed personal billable utilization target
Provide professional, clear, unambiguous, and complete written and verbal communication that ensures that the intended audience receives information appropriately
Achieve and Maintain Salesforce.com product certifications
Ability to advise and direct clients on best practices for both business process and Salesforce.com and Financial Force optimization

Experience Required:

Computer Science, Software Engineering, MIS or equivalent work experience
Min 5+ years in one of the following: consulting or client service delivery
Min 2+ years experience contributing as a direct resource on enterprise software deployments
Min 2+ years CRM/PSAapplication experience
Experience with system implementation, analysis, and data modeling. Deep Knowledge of CRM systems and implementation required, specifically with Salesforce.com and/or Financial Force
Business Process Engineering / Re-engineering background, in the areas of sales, marketing, and/or customer support
Proven ability to manage and oversee complex, together with fast-moving,projects in a company experiencing rapid growth
Advanced external client management and client relationship building skills
Proven track record of customer focus including the ability to foster long-term client relationships
Excellent written and oral communication and relationship building skills
Advanced group facilitation and presentation skills
Ability to establish and maintain focus including solid time management skills
Be self-motivated and driven to exceed customer and project goals, while contributing to a successful team and dealing with a wide variety of competing demands
Ability to communicate effectively with a diverse spectrum of individuals, including C-Level executives, Sales, Marketing, Customer Support, and IT staff
Software application proficiency with Microsoft Office Suite including MS PowerPoint, MS Project, MS Excel, MS Word, MS Visio
Proven ability to work with a remote team and sales force

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